When will you send my item?
We will dispatch your order the very same business day if ordered before 2pm. If the order is received after 2pm, we will dispatch the following business day.
Will I be able to track my item once the order is placed?
As soon as your item has been quality checked and packed, you’ll receive a reference number so you can track the order online. Please visit https://auspost.com.au/mypost/track/ to see the progress of your delivery.
What happens if I need to change my delivery address?
If you would like to change your delivery address please contact our customer service team on 1300 45 77 66 or firstname.lastname@example.org to arrange an amendment.
How long will it take to receive my item?
Orders are dispatched via Australia Post eParcel service from our warehouse in Victoria. We will provide you with a tracking number to keep up to date with your delivery. For expected delivery times, please check Australia Post, Parcel Post timelines - https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Can I buy an item and collect this myself?
Unfortunately we don’t offer this service, but rest assured, we offer same day dispatch so you won’t have to wait long.
What do I do if my item doesn’t arrive?
It's very rare for an item to go missing, however they can sometimes be delayed in post. Please track your order with the tracking provided.(https://auspost.com.au/mypost/track). If you’re still having problems please contact our customer service team on 1300 45 77 66 or email@example.com.